Refund & Dispute Policy

This policy covers HostAnchor subscription fees charged by HOSTANCHORHQ PTE. LTD. (UEN 202635198D). It does not cover payments guests make to properties; those are between the guest and the property, under the property's own policies.

1. 14-day refund window

New customers may request a full refund within 14 days of their first paid invoice, for any reason. Email shrikanth@hostanchorhq.com from your account email within the window and we will process it — no questions, no forms.

2. What is not refundable

• Renewal invoices (monthly or annual) after the first 14-day window, except where required by law or in the case of a billing error on our side;
• Partial months: if you cancel mid-period, access continues to the end of the paid period and the unused remainder is not refunded;
• Unused months of an annual subscription after cancellation;
• Charges resulting from your own unit-count increases you later reverse (the increase applies pro rata for the period it was active).

3. How to request a refund, and timing

Email shrikanth@hostanchorhq.com with your account name and invoice number. We acknowledge requests within 24 hours and decide eligible requests within 5 business days. Approved refunds are issued to the original payment method; depending on your bank or card issuer, the money typically arrives within 5–10 business days after we issue it. Refunds are issued in the currency and amount we originally charged; we are not responsible for exchange-rate differences or bank fees on conversion.

4. Billing errors

If we ever bill you incorrectly — wrong plan, wrong unit count, duplicate charge — tell us and we will correct it and refund or credit the difference in full, regardless of the 14-day window. Corrections are our priority queue: we aim to resolve them within 5 business days.

5. Chargebacks and disputes

Please contact us before disputing a charge with your bank. Almost every billing issue is faster to fix directly — our support is available 24×7 on WhatsApp (+91 80870 80121) and email, and billing issues get a first response within 24 hours.

If a chargeback is raised, we will respond to the card network with our records of the subscription and its use. While a dispute is open we may suspend the affected account's access to paid features. If a dispute is resolved in our favour, reinstating service may require settling the disputed amount. Raising a dispute never affects your statutory rights.

6. Contact for all billing issues

shrikanth@hostanchorhq.com · +91 80870 80121 (24×7 via WhatsApp) · HOSTANCHORHQ PTE. LTD., 160 Robinson Road, #14-04, Singapore Business Federation Center, Singapore 068914.